Returns / Refunds


Do you allow refunds/returns?

 

If your product is damaged you can expect a refund or replacement of some sort.  To request a replacement for damaged products or report other issues with your order. We will review all issues that are submitted within 14 days of delivery of the package. Requests received after this time frame are no longer eligible for review. Customers must provide photos of any product/order issues along with their Packing slip (please ensure stamped initials are visible). Please note that items shipped using a mail forwarding service are not eligible for replacement/exchange/refund of any kind.

- Buyer's Remorse refunds will be charged a 50% restocking fee

 

ORDER ISSUES


How can I reach your Customer Service team and when should I expect a response?

For customer service inquiries only, please email info@bunnybuddha Our Customer Service team is available M-F 10am - 7pm EET. We do our best to respond to all customers within 24 hours. Response times may be extended during holidays, promotions and immediately following launches/restocks. Inquiries are answered in the order they are received.


I have not received my order confirmation, did my order go through?

Order confirmation emails may be delayed as a result of high order volume. Please contact our customer service team info@bunnybuddha.shop if you have not received your confirmation email after 24 hours of your purchase. 


Can I make changes to my order once it’s been placed?

Yes, please contact info@bunnybuddha.shop within 48 hours. Otherwise, your order will be considered final. Due to the extremely limited nature of our products, most sales are final. Orders cannot be canceled, changed or modified after 48 hours. Please ensure all info is correct before submitting your order.


I have received my order and need some additional assistance.

Please contact our Customer Service Team info@bunnybuddha.shop. To request a replacement for damaged products or report other issues with your order. We will review all issues that are submitted within 7 days of delivery of the package. Requests received after this time frame are no longer eligible for review. Customers must provide photos of any product/order issues along with their Packing slip (please ensure stamped initials are visible). Please note that items shipped using a mail forwarding service are not eligible for replacement/exchange/refund of any kind.


DELIVERY

When will my package be delivered?

Processing time for orders is 3-5 business days (business days do not include weekends or holidays). These times may be extended during holidays, launches/restocks, limited edition releases and promotions. Once shipped, delivery time is 7-15 business days internationally. We do not offer expedited shipping at this time. Please note, we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays or transfers to and from international mail carriers.

PRODUCT & STOCK

Are Bunny Bunny products sold at any other retailers?

No. Bunny Buddha products are exclusively sold online at @ www.bunnybuddha.shop 


How do I find out about upcoming launches and restocks?

New product and restock information will always be posted on the Bunny Buddha official app and on our official Instagram account @bunnybuddha


Is there a limit to how much I can buy?

Due to the exclusivity of our products, some items may have limits placed the maximum quantity that may be purchased in one transaction.


Can I reserve items by adding them to my cart?

All products on bunnybuddha.shop are in stock and available for order (unless otherwise noted). Items can not be reserved by holding them in your cart. Product availability is extremely limited and therefore may sell out before your purchase is complete. Order transactions are completed in the order they are received.

 


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